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Privacy Policy

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Dr Thaxter Clinic is committed to protecting the privacy of all patients and visitors to our website, in line with the General Data Protection Regulation (GDPR) 2018. We are registered with the Information Commissioner’s Office in accordance with the Data Protection Act 1998. This policy sets out what personal information we collect and how we use it.
 

About Us
This privacy policy relates to the website Dr Thaxter Clinic. For simplicity, “we” or “us” refers to Dr Thaxter Clinic.
 

Dr Thaxter Clinic is the data controller and responsible for your personal information. You can contact us at drthaxter@medical-diagnosis.co.uk regarding any privacy-related matters.
 

Your Personal Data and Sensitive Personal Data
Under data protection law, the information we hold about you falls into two categories:

  • Personal Data: Information that identifies you, such as your name, date of birth, address, email, telephone number, occupation, and GP details.

  • Sensitive Personal Data (Special Category Data): Information about your health, genetic or ethnic background, or sexual health. This data is only used to support diagnosis and treatment, and to ensure your care and safety. It is never used for marketing.
     

Legal Bases for Processing Your Data
We collect and use your information under the following lawful bases:

  • Contract: We need your data to provide healthcare services to you. For example, to create your patient record or provide treatment safely.

  • Legal Obligation: We may need to share information if required by law or a regulator such as the Care Quality Commission (CQC).

  • Legitimate Interests: We may use your contact details to respond to your enquiry, follow up on appointments, or send information related to your care. We may also use anonymised data to review and improve our services.

Sensitive (special category) data is processed only where necessary for medical diagnosis and healthcare provision.
 

How We Collect Your Data
We collect personal information in several ways, including when you:

  • Contact us by phone, email, or through our website.

  • Arrange or attend appointments.

  • Complete patient forms or questionnaires.

  • Interact with us through social media or email.

  • Make payments or request refunds.

  • Submit reviews or testimonials.

  • Apply for a role with us.
     

Types of Data We Collect
Depending on your interaction with us, we may collect:

  • Contact and personal details.

  • Medical history and clinical information.

  • Details of your communication with the clinic.

  • Information about your visits to our website (e.g. pages viewed, time spent).

  • Payment information.

  • Employment details if you work with us.
     

How We Use Your Data
We use your personal data to:

  • Respond to your enquiries.

  • Arrange and manage appointments.

  • Provide treatment and issue prescriptions.

  • Process blood tests and laboratory results.

  • Keep you informed about your care and clinic updates.

  • Request feedback to improve our services.

  • Manage recruitment and employment where applicable.
     

Protecting Your Data
We take data security seriously and use appropriate measures to prevent unauthorised access, misuse, or loss. Your data is never sold to third parties.

How Long We Keep Your Data
We keep your information only for as long as necessary for the purpose it was collected. When it is no longer required, it will be securely deleted or anonymised.
 

Sharing Your Data
We never sell your data. However, we may share it with trusted third parties who support the operation of our services, such as:

  • IT and website support providers.

  • Laboratories processing medical tests.

  • Medical professionals involved in your care.

  • Regulatory authorities where required by law (e.g. CQC).

All third parties are required to handle your data securely and in accordance with data protection laws.
 

Your Rights
You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate information.

  • Request that we delete or stop processing your data.

  • Withdraw consent at any time.

  • Opt out of any marketing communications.

To exercise your rights, please contact us at drthaxter@medical-diagnosis.co.uk.
 

Marketing Emails
We don’t routinely send marketing emails. Occasionally, we may share important clinic updates or information relevant to your ongoing care. If you prefer not to receive these, email us at drthaxter@medical-diagnosis.co.uk and ask to be removed from our contact list.
 

Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be shared by email, and the updated version will always be available on our website.

Would you like me to tailor the “About Us” section further — for example, to include your clinic’s address or Dr Thaxter’s credentials? That would make the document more complete for your site.

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